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How solo33 Protects Your Account and Outlines Your Rights

When you open an account on solo33, you're entering into a straightforward agreement with us.

Account Creation & EligibilityPayment & Withdrawal RulesYour Rights & ResponsibilitiesData & Account Security
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solo33 How solo33 Protects Your Account and Outlines Your Rights
GET HELP ANYTIME

How to Contact Us About Your Terms or Account

We keep multiple support channels open so you can reach us whenever a question about the terms or your account comes up.

Live Chat Support Open the chat widget in your account dashboard or lobby. Available during peak hours (10am–11pm Indonesia time, seven days a week) with responses in under five minutes for policy queries and account-access issues.
Email Support Send detailed questions or disputes to [email protected] with your account username. We reply within 24 hours with a full explanation of the relevant policy and next steps if action is needed.
Account Disputes Form Head to Settings → Account & Security → File a Dispute if you want a formal record. Attach transaction screenshots or payment confirmation; our team investigates and responds within 48 hours.
HOW WE PROTECT YOU

Data Handling, Security and Your Account Rights

Your trust is built on how we handle the information you give us and how we keep your account safe.

Data Encryption & Storage

All transactions and personal data are encrypted end-to-end. Your payment details are tokenised and never stored in plain text on our servers; we rotate security keys quarterly.

Identity Verification

Your first withdrawal requires ID confirmation to prevent fraud. We verify against official records; the process takes 5–10 minutes and is a one-time requirement per account.

Fraud & Dispute Prevention

We monitor all DANA, OVO, GoPay and QRIS transactions for unusual patterns. If we detect suspicious activity, we'll lock your account temporarily and notify you via the email on file.

Data Retention & Deletion

We keep your account data for seven years after closure to comply with local financial regulations. You can request early deletion where local law permits by emailing [email protected].

Cookie & Tracking Policy

We use functional cookies to keep you logged in and analytics cookies to understand lobby behaviour. You can disable non-essential cookies in your browser; we'll still function, but some features may slow down.

Request Your Information

Head to Settings → Privacy & Data to download a full copy of your account data, including all transactions, chat logs and identity verification records.

Frequently Asked Questions About solo33 Terms

These are the questions we hear most often about how our terms work in practice—from account creation through withdrawals, disputes and account changes. Each answer reflects the real policy we apply every day, so you can feel confident about what happens when you open an account.

You can close your account anytime by heading to Settings → Account & Security → Close Account. We'll ask if you want to withdraw any remaining balance first. Once closed, you can't reopen it under the same email; you'll need a new email to register again. We keep transaction records for seven years for regulatory purposes.

No. Opening multiple accounts using different emails, payment methods or devices is against our terms and may result in both accounts being closed without withdrawal. If you've forgotten your password, use the Reset Password link on the login page instead of creating a new account.

Withdrawals are processed within two hours of submission during business hours. DANA, OVO and GoPay usually deliver funds to your wallet within five to ten minutes after we process the request. QRIS transfers via your linked bank may take up to one business day depending on your bank's schedule.

File a dispute through Settings → Account & Security → File a Dispute with a clear description and screenshots of the transaction. Our team investigates within 48 hours. If we find an error on our side, we credit your account immediately. If the dispute remains unresolved after our review, you can escalate to our independent disputes resolver.

Your data is encrypted, stored separately from our operational systems, and accessed only by our support and compliance teams when needed. We never sell your information. You can request a copy of everything we hold about you, including all deposits, withdrawals and chat logs, through Settings → Privacy & Data.

You agree not to use automated bots or scripts, open duplicate accounts, engage in market manipulation, abuse payment methods, or harass other players in chat. We also don't allow VPN use or account sharing. Breaching these terms may result in account suspension and forfeiture of funds, though we'll notify you and allow a response first.

Yes. Head to Settings → Payment Methods or Settings → Personal Details to add new DANA, OVO, GoPay or QRIS wallets or update your email and phone number. Changes take effect immediately for new deposits; existing pending withdrawals use your previous method unless you cancel and resubmit.

Related Pages

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