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How We Protect Your Information at solo33

When you open an account with us, your personal information and payment details are kept secure from the moment you deposit via DANA, OVO, GoPay or QRIS.

Encrypted account accessPayment data protectionClear data handling rules

Explore the Lobby Read FAQ

What We Collect and Why

solo33 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you register at solo33, we collect information needed to verify your identity, process withdrawals, and keep your account safe — including your name, email, phone number, and payment method. We also track gameplay activity and device information to detect fraud and improve your experience. Your

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deposit history through DANA, OVO, GoPay or QRIS is stored securely. We do not sell your data to third parties. How we use your information depends on local law and your consent; where local law permits, we may process data for account verification, withdrawal approval, and
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platform improvements. You can request to see, correct, or delete your personal information by contacting our support team.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUT ANYTIME

Contact Us About Your Privacy

Our support team in Medan and across Indonesia is ready to help with any questions about how we handle your data or your privacy rights.

Live Chat Chat with our support team 24/7 through the help widget in your account lobby or on this site. Ask about data retention, download your information, or request account privacy changes instantly.

Email Support Send privacy questions to our support address and receive a response within 24 hours. Include your username and the specific privacy concern so we can assist you faster.

Account Settings Visit your account settings to review connected payment methods, adjust communication preferences, and see your deposit and withdrawal history across DANA, OVO, GoPay and QRIS.

DATA SECURITY STEPS

How We Keep Your Information Safe

Your account security starts with encrypted connections when you log in from any device. We use multi-layer protection for payment data so that deposits through DANA, OVO, GoPay and QRIS are processed…

Encryption & Access Control

All data transmitted to and from solo33 is encrypted using industry-standard protocols. Only authorized team members can access your personal information, and we audit access logs monthly.

Payment Verification

When you withdraw funds, we confirm your identity and cross-check the destination account before processing. DANA, OVO, GoPay and QRIS transactions are validated against your registered details.

Data Retention Policy

Account data is retained for the duration of your membership plus three years for regulatory compliance. Deleted accounts have personal information removed within 30 days, though transaction records may be kept per local law.

Cookies & Tracking

We use essential cookies to keep you logged in and functional cookies to remember your preferences. Analytics cookies help us understand how you navigate the lobby; you can disable non-essential cookies in your browser settings.

Third-Party Sharing

We share data only with payment processors like DANA, OVO, GoPay and QRIS to complete transactions, or when required by Indonesian law. We do not share or sell your information to marketing companies.

Your Privacy Rights

You can request access to all your personal data, ask for corrections, or request deletion by contacting our support team. We'll process these requests within 14 days where local law permits.

Privacy at solo33 – Frequently Asked

These are the privacy questions we hear most often from players. If you don't see your question here, reach out to our support team.

We collect your name, email, phone number, date of birth, and payment details when you register. We also log your device type, IP address, gameplay activity, and deposit/withdrawal history through DANA, OVO, GoPay or QRIS. This information helps us verify your identity, process payments, and detect fraud.

Yes. Payment data is encrypted end-to-end and stored separately from your account profile. We never store your full card or wallet credentials; payment processors handle sensitive details. Each transaction is verified before processing to ensure it matches your registered account.

Account data is retained while your account is active, plus three years after closure for audit and legal compliance. Gameplay logs are kept for 18 months. You can request deletion of your account and associated data anytime; we remove personal information within 30 days where local law permits.

Yes. You can request a complete copy of your personal information, including deposit history, gameplay records, and device logs, by contacting our support team. We'll send your data within 14 days in a readable format.

We share only the minimum necessary with payment processors like DANA, OVO, GoPay and QRIS to complete your transactions. We do not sell or share your data for marketing, advertising, or any other commercial purpose. Sharing may occur if required by Indonesian law.

Cookies are small files stored on your device to keep you logged in and remember preferences. We use essential cookies for security, functional cookies for performance, and analytics cookies to improve your experience. You can disable non-essential cookies in your browser without affecting account access.

Log into your account and go to Account Settings to update your phone number, email, and payment methods. To delete your account and all associated data, contact our support team and request permanent closure. We'll process deletion requests within 30 days.

How We Protect Your Information at solo33

Contact Us About Your Privacy

How We Keep Your Information Safe

Encryption & Access Control

Payment Verification

Data Retention Policy

Cookies & Tracking

Third-Party Sharing

Your Privacy Rights

Privacy at solo33 – Frequently Asked

01 What personal information does solo33 collect?

02 Is my payment data safe when I deposit via DANA, OVO, GoPay or QRIS?

03 How long does solo33 keep my information?

04 Can I see and download my personal data?

05 Does solo33 share my data with third parties?

06 What are cookies and why does solo33 use them?

07 How do I update or delete my account information?

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