Reference

Legal terms built around your account

Q: What if I dispute a transaction or game outcome?

Contact our support team at support@solo33.xyz with your transaction ID or game round ID. We investigate all disputes within seven days. If our records show an error, we reverse the transaction or correct your balance. Our decision is final where local law permits.

When you open an account with us, you're agreeing to a straightforward set of terms that protect both you and the platform.

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Account terms and what they mean

solo33 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms cover your account creation, game participation, payment handling and dispute resolution. When you deposit via DANA, OVO, GoPay or QRIS, your funds are held in a secure wallet until you choose to play or withdraw. All withdrawals are verified against your account identity before

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transfer. We comply with local law in Indonesia; access to specific games and payment methods depends on local law. Account suspension, closure or bonus forfeiture may apply if terms are breached — for instance, multiple accounts from one household, undisclosed age, or fraud indicators. You have
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the right to request a summary of data we hold about you and to ask for corrections or deletion within the scope permitted by law.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET IN TOUCH

How to reach our legal team

If you have questions about your account terms, data rights, or how we handle your information, our support team is here to help.

Live Chat Open the chat widget from your account dashboard or lobby. Our team responds during operating hours. Standard inquiry response time under 2 hours.

Email Support Send legal or account-rights inquiries to [email protected]. We aim to acknowledge your message within 24 hours and resolve within 7 days.

Account Settings Request a data export or correction directly from your account. Navigate to Settings > Legal & Data, then select the action you need. Requests are processed in the order received.

DATA & SECURITY

How we protect your information

Your account data — identity, payment method, transaction history and play logs — is encrypted during transfer and at rest on our servers.

Encryption

All data transmitted between your device and our servers uses TLS 1.2 or higher. Payment details are never stored on our platform; they're held by DANA, OVO, GoPay and QRIS only.

Data Retention

Active-account data is kept for the duration of your membership. Closed-account records are retained for three years to resolve disputes and comply with financial regulations.

Cookies & Tracking

We use session cookies to keep you logged in and analytics cookies to understand platform performance. You can disable cookies in your browser; note that some features may not work.

Third-Party Sharing

Your data is shared only with DANA, OVO, GoPay and QRIS for payment processing. We do not share with advertisers, affiliates or data brokers without your explicit consent.

Account Access

You can download your data at any time from Settings > Legal & Data > Export My Data. The file includes all transactions, account history and personal details you provided.

Contact for Changes

To correct personal details, update payment info or request data deletion, email [email protected] with your account username and the changes needed. We verify your identity before processing.

Your account rights answered

Players in Medan, Semarang and across Indonesia ask us regularly about their rights, how their data is used and what happens if something goes wrong. Below are the questions we hear most often — and how we handle each one.

No. One person, one account. If we detect multiple accounts from the same household, payment method or device, we may suspend all accounts and forfeit any balance. This protects the platform and other players from abuse.

Go to Settings > Account > Close Account. Any balance is withdrawn to your nominated DANA, OVO, GoPay or QRIS wallet within 48 hours. Your data is retained for three years for compliance. You can request deletion after that period where local law permits.

Every withdrawal request is verified against your account identity, payment method and recent login. We compare the destination wallet to your deposit history. Only then does it transfer. You'll see status updates in your Transaction History.

Yes. Go to Settings > Legal & Data > Export My Data. Your file includes account details, transaction history, login logs and game play records. The export is generated within 24 hours and sent to your registered email.

Contact our support team at [email protected] with your transaction ID or game round ID. We investigate all disputes within seven days. If our records show an error, we reverse the transaction or correct your balance. Our decision is final where local law permits.

Account and payment data is processed on servers within Indonesia. This ensures compliance with local law and faster access to your account. Backups are held securely at geographically separate locations.

Eligibility depends on local law. At account creation, you declare that you meet all local requirements. We verify identity for large withdrawals. Accounts created by minors or in breach of local law are suspended and balances forfeited.

Legal terms built around your account

How to reach our legal team

How we protect your information

Encryption

Data Retention

Cookies & Tracking

Third-Party Sharing

Account Access

Contact for Changes

Your account rights answered

01 Can I have multiple accounts on solo33?

02 What happens if I want to close my account?

03 How do I know my withdrawal is secure?

04 Can I see all the data solo33 holds about me?

05 What if I dispute a transaction or game outcome?

06 Where do you process my data if I'm in Indonesia?

07 How old do I need to be to open an account?

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